Terms and Conditions

Accommodation

In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard. (in case of the above hotel is not available, a similar one will be replaced).

Special request

If there are any requests regarding special meals, dietary requirements, adjoining room and so on, please inform the company when booking. Such requests are subject to confirmation and availability.

Tour Reservation

The booking should be made 15 days prior to tour departure.
Please address all bookings to our head office in Luangprabang for attention of tour Operation Department by either E-mail, Fax or Phone.
You will receive a response within 12 working hours.

Naga Express Travel Co. Ltd – HEAD OFFICE:

Sisavangvong Street, Ban Pakham, Luangphrabang
Phone: +856 71 254 735; Fax : +856 71 254 735; Mobile : +856 20 570 5079
E-mail:

Naga Express- Vientiane Branch

153 /13 Ban Muangnoi, Saysetha district, Vientiane
tel: Mobile 00 856 50 28 764
e-mail:

SETTLEMENT OF ACCOUNTS

The full payment should be made; to Naga Express Travel Co., Ltd. not later than 20 days prior to the clients' arrival and through telegraphic transfer in accordance with bank details and a copy of the transfer remittance should be faxed to Naga Express Travel Co., Ltd of the above fax number.

Note: Sender covers the 20USD/transfer for bank commission fee in Cambodia and international bank transmission charges.

FOR CREDIT CARD PAYMENT (VISA is accepted) + 4%

Please fill in Credit Card form and send to us by fax: (856-21) 254735
(fax is more confidential than email).

Deposit on Tour

The 50% of deposit or full payment of total tour fare per person is required upon booking. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.

Cancellation & Amendment

More than 20 days prior to departure - No Charge
15-20 days prior to departure - 15 %
08-14 days prior to departure - 50 %
03-07 days prior to departure - 75 %
2 days or less prior to departure - 100%
Cancellation charges per person

Amendment

For each amendment made after a booking has been confirmed, an amendment fee of US$10 per person will be charged. An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.

Complaints

Any complaint or claim must be made in writing within 2 weeks after services have been rendered.
No responsibility is accepted in respect of any complaint or claim which is not so made.

Refund

Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed.
The Company will endeavor to notify passenger at least 2 weeks before departure and a refund to payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibilities.

The payment made by bank transfer is required to add 30USD/transaction on top of bill for bank commission fee in Laos.

Extension of Stay

Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight.
When extension of stay /deviation can not be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule.
In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger.
Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-refundable & non-reroutable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

Tour Policy and Child Fare Eligibility:

- Below 12 years of age (on the date of departure)
- Child fares are based on sharing a double room with two adults.
- There will be an additional cost for child sharing one room one adult.

Travel insurance

Please ask your nearby travel agent, or speak to your own insurance broker for any assistance of travel insurance. We strongly recommend that you take out a holiday insurance policy.

Travel Document

Passengers must possess a valid passport and are responsible for obtaining necessary visa prior to departure. Lao visa can be also obtained upon arrival at international check point. Cost: $35 US

Responsibility

Naga Express travel Co,. Ltd and its associates acts only as and agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting for improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documentation are the sole responsibility for the passenger.

Khamsaming Soukhavong ( Mr )
Managing Director
Naga Express Travel Co.,Ltd